Original topic:

3 months and not even a single security update let alone a bug fix one.

(Topic created on: 03-28-2024 12:35 PM)
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devanshudo
Active Level 6
Options
Galaxy A

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Samsung is known for their regular updates but this doesn't seem regular at all, the camera is still below average in night conditions and the noise is just immense, the phone heats up even after just watching 4k content for two whole minutes. The connectivity shifts to LTE when the phone has a slight increase in temperature samsung Is really making me regret my decision of buying a34. 
hatim123
Active Level 6
Galaxy A
Same problem 😕
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Galaxy A
The update was given on Feb probably.And since feb it is 1 month now
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Galaxy A
How bro? I got 2 security patch update till December to march 27th, Samsung always gives preference to S -> A -> M and F series respectively.
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that your device is based on Quarterly Security Updates, and in some cases, regular OS upgrades may cause delays to planned security updates. However, you can rest assured the OS upgrades will include up-to-date security patches when delivered.

We are doing our best to deliver the security patches, the delivery time of security patches may vary depending on the regions and models.

For camera issues kindly perform the following steps to get the issue resolved.
Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

For the network shifting issue we want to inform you that, when your device overheats then the network shifts from 5G to 4G to minimize the heating. Kindly follow the given steps to resolve your device heating issue.

Turn off Wi-Fi, GPS, Bluetooth, etc:
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them.
On the home screen swipe down the notification panel, and turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Decrease the screen brightness:
If your device is heating, decrease the screen brightness sometimes high brightness levels may cause the heating issue.

Close background running apps:
''Multiple applications'' are running in the background of the device?
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all applications not in use. This can be accomplished by using the recent application button located to the left of the home button.

Uninstall the unnecessary apps:
Too many apps installed on the device may cause the device heating issue. Uninstall the unnecessary apps if not using them.

Long duration of graphics-intensive gaming sessions
Long duration of graphics-intensive gaming sessions may cause the heating issue.

Usage of mobile phone when charging
The usage of mobile phones when charging may cause a heating issue. So we recommend you avoid usage of mobile phone while charging.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Harirex
Active Level 7
Galaxy A
Asking for remedies..samsung always gives typical **bleep** like response.Doesn't make any sense at all..
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Harirex
Active Level 7
Galaxy A
Yeah..dk what's wrong with samsung..They simply neglected this model.. I am also a user of this one.. extremely disappointed with samsung's approach.
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joel_subash
Active Level 9
Galaxy A
After a year of Galaxy A release, bugs are only fixed in One UI x.1 update. So wait for One UI 6.1 update.

Only Galaxy A5x, Galaxy S, Galaxy Z are eligible for monthly security update

Galaxy A3x is eligible for Quarterly security update (if major security flaw observed update can release sooner)
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Harirex
Active Level 7
Galaxy A
Then tell ..how the base variants get updates at the right time...aren't they based on quarterly updates.Spending money above 30 k and not giving regular updates...shitsung
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joel_subash
Active Level 9
Galaxy A
Galaxy A3x are usually 30k or below yes they get update on Quarterly basis.
Samsung release update when its mostly stable unlike other brands.
Phone at 35k+ price are beginning of midrage device and not every phone company gets updates regularly like 5 year Samsung promised.
Major Android based security are covered by google in Google play system update for Samsung and Latest update is on march.
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Harirex
Active Level 7
Galaxy A
OK well..you are right on those statements..but how galaxy A 14,M 14, f 23,F14,A15 like base variants are getting regular security updates..they all are now running on March security patch..but why not the midranger A34?..here that's the question..
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