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03-25-2024 10:29 AM in
Galaxy A- Mark as New
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03-25-2024 11:30 AM in
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03-25-2024 11:49 AM in
Galaxy A- Mark as New
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03-27-2024 09:45 AM in
Galaxy A
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03-27-2024 06:08 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we want to inform you that your device is based on Quarterly Security Updates, and in some cases, regular OS upgrades may cause delays to planned security updates. However, you can rest assured the OS upgrades will include up-to-date security patches when delivered.
We are doing our best to deliver the security patches, the delivery time of security patches may vary depending on the regions and models.
For camera issues kindly perform the following steps to get the issue resolved.
Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.
For the network shifting issue we want to inform you that, when your device overheats then the network shifts from 5G to 4G to minimize the heating. Kindly follow the given steps to resolve your device heating issue.
Turn off Wi-Fi, GPS, Bluetooth, etc:
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them.
On the home screen swipe down the notification panel, and turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
Decrease the screen brightness:
If your device is heating, decrease the screen brightness sometimes high brightness levels may cause the heating issue.
Close background running apps:
''Multiple applications'' are running in the background of the device?
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all applications not in use. This can be accomplished by using the recent application button located to the left of the home button.
Uninstall the unnecessary apps:
Too many apps installed on the device may cause the device heating issue. Uninstall the unnecessary apps if not using them.
Long duration of graphics-intensive gaming sessions
Long duration of graphics-intensive gaming sessions may cause the heating issue.
Usage of mobile phone when charging
The usage of mobile phones when charging may cause a heating issue. So we recommend you avoid usage of mobile phone while charging.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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03-27-2024 07:25 PM (Last edited 03-27-2024 07:26 PM ) in
Galaxy A- Mark as New
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03-27-2024 07:15 PM in
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03-27-2024 10:20 PM in
Galaxy AOnly Galaxy A5x, Galaxy S, Galaxy Z are eligible for monthly security update
Galaxy A3x is eligible for Quarterly security update (if major security flaw observed update can release sooner)
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03-28-2024 10:29 AM (Last edited 03-28-2024 10:31 AM ) in
Galaxy A- Mark as New
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03-28-2024 12:35 PM in
Galaxy ASamsung release update when its mostly stable unlike other brands.
Phone at 35k+ price are beginning of midrage device and not every phone company gets updates regularly like 5 year Samsung promised.
Major Android based security are covered by google in Google play system update for Samsung and Latest update is on march.
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03-28-2024 01:24 PM (Last edited 03-28-2024 01:25 PM ) in
Galaxy A