Send Feedback / Report a Bug to Samsung

[Aashish]

Please follow the steps below to report a bug/an error or to provide feedback directly to the Samsung developer team.

STEP 1- Open the Samsung Members App, here you will first see the homepage as shown in picture below.

In the tab at the bottom of the screen, click on 'Get Help' (red arrow).

STEP 2- Select 'Send Feedback' (red arrow). Here you also get options like contacting Customer Service through Live Chat or Call and also instant troubleshooting using Remote Support. An option to find Service Centres and Track Repairs is also present.

STEP 3- Select the 'Error reports!' (red arrow) option.

Note- A pop up asking you permission for sending log data from phone may be encountered. This log is used to analyze system status, diagnose errors and to further enhance performance.

Although this option uses mobile data, I suggest to keep it at Always.

STEP 4- Select the relevant option according to the problem here. Just for an illustration I will select the Others option and proceed further.

STEP 5- The error reporting page will open.

The Frequency (blue arrow) drop down has to be set at the appropriate value, if the problem occurs Sometimes then select that or select Always if it occurs everytime, if it happened only once then select Once.

In the text box below the frequency tab, describe your problem as accurately as possible along with steps to recreate it if possible.

The Paperclip icon (red arrow) on top right can be used to attach screenshots of errors, videos recreating errors or such. 

Finally the Paper plane (green arrow) icon is used to send the report to Samsung. 

Note- During collection of logs the phone might become a bit slow or unresponsive transiently.

Do not close the app until the error log is sent which will then be reported in the status bar as a notification.

[callmeam10]

Ever since my recent software update my notification bar is completely glitched out. Like
Clocks being out of sync
Not receiving notifications
Battery percentage out of sync
As you can see from the screenshot. With the Battery notifications out of sync, the phone just switches off without any warning. Highly regret updating the software

[VikramBhosale1991]

नमस्कार
मी विक्रम
2 वर्षा पूर्वी सॅमसंग कंपनी चा मोबाईल या23 5G घेतला होता आणि तेहव पासून मोबाईल प्रॉब्लेम देत आहे आणि या संदर्भात मी सर्व्हिस स्टेंटर पण खूप वेळा गेलो त्यांनी मोबाईल नीट करून दिला नाही व जो प्रॉब्लेम होता तो करून देत नव्हते दुसरा काही करायचे या मुळे माझा फोन खराब झाला आहे आणि कंपनी काही मदत करत नाही
कम्प्लेट पण उत्तर देत नाही त्या मुळे कोणी ही सॅमसंग मोबाईल घेऊ नका ही नम्र विनंती

[DEAGLE]

@Samsung Kindly add reverse charging and shake to turn on flash light on A36 and yes I know for a fact that the hardware is capable of doing it.
My last feedback report was on M51 it didn't have haptic feedback for keyboard. You guys fixed it. A series is to be better than M.

[Members_Vx3ivGq]

I am using samsung galaxy s24 fe there is a bug it happens when i am using some app and sometimes not even using any app.... i scroll my notification panel and it opens with a shutter thats a UI bug i think it happens mostly when i am scrolling notification panel down or up solve it thanks

[shevane]

Why is it showing cant use flash while using ultra wide what is this samsung fix it pls we are buying S series and not expecting this kinda small thing to hold us back in any way