Original topic:

Send Feedback / Report a Bug to Samsung

(Topic created on: 12-19-2019 11:45 AM)
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Aashish
Expert Level 4
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Community Guidelines
Please follow the steps below to report a bug/an error or to provide feedback directly to the Samsung developer team.

STEP 1- Open the Samsung Members App, here you will first see the homepage as shown in picture below.
In the tab at the bottom of the screen, click on 'Get Help' (red arrow).
image


STEP 2- Select 'Send Feedback' (red arrow). Here you also get options like contacting Customer Service through Live Chat or Call and also instant troubleshooting using Remote Support. An option to find Service Centres and Track Repairs is also present.

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STEP 3- Select the 'Error reports!' (red arrow) option.

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Note- A pop up asking you permission for sending log data from phone may be encountered. This log is used to analyze system status, diagnose errors and to further enhance performance.
Although this option uses mobile data, I suggest to keep it at Always.

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STEP 4- Select the relevant option according to the problem here. Just for an illustration I will select the Others option and proceed further.
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STEP 5- The error reporting page will open.
The Frequency (blue arrow) drop down has to be set at the appropriate value, if the problem occurs Sometimes then select that or select Always if it occurs everytime, if it happened only once then select Once.

In the text box below the frequency tab, describe your problem as accurately as possible along with steps to recreate it if possible.

The Paperclip icon (red arrow) on top right can be used to attach screenshots of errors, videos recreating errors or such. 

Finally the Paper plane (green arrow) icon is used to send the report to Samsung. 

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Note- During collection of logs the phone might become a bit slow or unresponsive transiently.
Do not close the app until the error log is sent which will then be reported in the status bar as a notification.


227 Comments
ilikesamsung
Beginner Level 2
Community Guidelines
Hey samsung I bought a phone of samsung I liked it so I bought another samsung smart phone I wana buy a computer of samsung but I don't have money can you gift me
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Anonymous
Not applicable
Community Guidelines
After android 15 update .
My phone(samsung A73) not detect usb drive
0 Likes
TSsingh
Beginner Level 2
Community Guidelines
Samung my s24 ultra male 4a d 5 month 4 chance charging problems so please send me solution TAJINDER SINGH
0 Likes
jinu23
Beginner Level 2
Community Guidelines
Hey samsung plz bring back the note series
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samsung_user9099
Beginner Level 2
Community Guidelines
I suggest the all samsung phone adding a feature that disables the silent mode option when the phone is locked, to prevent it from being accidentally or maliciously switched on and off.🙏
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avadhootdtekale
Beginner Level 2
Community Guidelines
Samg s24 fe camera automatically fails1755850577034.jpg
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kakashî
Beginner Level 2
Community Guidelines
Samsung a34 Android 15 software update not come problem have please solve tha problem Samsung Team
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syed2kj
Beginner Level 2
Community Guidelines
Samsung A 26 camera bugs very low quality photo and screen bugs also camera very worst
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Anas_isat
Beginner Level 2
Community Guidelines
Please samsung give us option to customize the battery icon it looks too bad and sometimes can't able to read the percentage properly.
Or else please reduce the border radius of the icon and make it like a rectangle rather than an oval shaped please!!!
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4reeyehe
Beginner Level 2
Community Guidelines
S25 ultra night videos more noise and grains problems latest 2025 and price 1 lakh but oneplus 11 2023 phone price is very low but night videos very low noise better than s25 ultra so fix this problem in s25 ultra in night videos with software update problem is 30 % so fix 20 % not full fix problem 30 atleast 20 percent fix this problem please i am insulted in front of oneplus 11 users and iphone 13 users
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