Original topic:

Send Feedback / Report a Bug to Samsung

(Topic created on: 12-24-2024 12:49 PM)
143 Views
Aashish
Expert Level 4
Options
Community Guidelines
Please follow the steps below to report a bug/an error or to provide feedback directly to the Samsung developer team.

STEP 1- Open the Samsung Members App, here you will first see the homepage as shown in picture below.
In the tab at the bottom of the screen, click on 'Get Help' (red arrow).
image


STEP 2- Select 'Send Feedback' (red arrow). Here you also get options like contacting Customer Service through Live Chat or Call and also instant troubleshooting using Remote Support. An option to find Service Centres and Track Repairs is also present.

image



STEP 3- Select the 'Error reports!' (red arrow) option.

image


Note- A pop up asking you permission for sending log data from phone may be encountered. This log is used to analyze system status, diagnose errors and to further enhance performance.
Although this option uses mobile data, I suggest to keep it at Always.

image



STEP 4- Select the relevant option according to the problem here. Just for an illustration I will select the Others option and proceed further.
image



STEP 5- The error reporting page will open.
The Frequency (blue arrow) drop down has to be set at the appropriate value, if the problem occurs Sometimes then select that or select Always if it occurs everytime, if it happened only once then select Once.

In the text box below the frequency tab, describe your problem as accurately as possible along with steps to recreate it if possible.

The Paperclip icon (red arrow) on top right can be used to attach screenshots of errors, videos recreating errors or such. 

Finally the Paper plane (green arrow) icon is used to send the report to Samsung. 

image


Note- During collection of logs the phone might become a bit slow or unresponsive transiently.
Do not close the app until the error log is sent which will then be reported in the status bar as a notification.


217 Comments
suryajs
Beginner Level 2
Community Guidelines
Bugs Screenshot_20241221_230917_Shell.jpg
0 Likes
Sammmyy
Beginner Level 2
Community Guidelines
My device is samsung galaxy a23 and I am unable to share files from mobile to PC because when I connect usb the file transfer/Data transfer option doesn't show and not me so many samsung users facing this problem pls pls fix it ASAP
0 Likes
vedantchaudhari
Beginner Level 2
Community Guidelines
In my samsung galaxy a35 there are internet problems in games please fixed it🙏
0 Likes
AKASH365
Beginner Level 2
Community Guidelines
Night time photography not good and battery draining fast battery looks like 5200 mah
0 Likes
AKASH365
Beginner Level 2
Community Guidelines
My phone name galexy m35 5g battery optimization and night photography not good battery like 5200 mah please solve the problem
0 Likes
Samngmadrchd
Beginner Level 2
Community Guidelines
Behenchod samsung ... mother **bleep** samsung one only worst mobile
0 Likes
Naitiksoni
Beginner Level 2
Community Guidelines
after update December 1 my display is dead pixels not working properly and many lines come on the screea
0 Likes
Ayushgaur
Beginner Level 2
Community Guidelines
Fingerprint style animation upgrade
0 Likes
AyaanAli1406
Beginner Level 2
Community Guidelines
Your company can give an update of Live Always om displays
0 Likes
Israt1991
Beginner Level 2
Community Guidelines
Please fix this One UI home null issue.

Device: Samsung A52
One UI 6.1
Android 141736257772386.jpg1736257772484.jpg
0 Likes