Send Feedback / Report a Bug to Samsung

[Aashish]

Please follow the steps below to report a bug/an error or to provide feedback directly to the Samsung developer team.

STEP 1- Open the Samsung Members App, here you will first see the homepage as shown in picture below.

In the tab at the bottom of the screen, click on 'Get Help' (red arrow).

STEP 2- Select 'Send Feedback' (red arrow). Here you also get options like contacting Customer Service through Live Chat or Call and also instant troubleshooting using Remote Support. An option to find Service Centres and Track Repairs is also present.

STEP 3- Select the 'Error reports!' (red arrow) option.

Note- A pop up asking you permission for sending log data from phone may be encountered. This log is used to analyze system status, diagnose errors and to further enhance performance.

Although this option uses mobile data, I suggest to keep it at Always.

STEP 4- Select the relevant option according to the problem here. Just for an illustration I will select the Others option and proceed further.

STEP 5- The error reporting page will open.

The Frequency (blue arrow) drop down has to be set at the appropriate value, if the problem occurs Sometimes then select that or select Always if it occurs everytime, if it happened only once then select Once.

In the text box below the frequency tab, describe your problem as accurately as possible along with steps to recreate it if possible.

The Paperclip icon (red arrow) on top right can be used to attach screenshots of errors, videos recreating errors or such. 

Finally the Paper plane (green arrow) icon is used to send the report to Samsung. 

Note- During collection of logs the phone might become a bit slow or unresponsive transiently.

Do not close the app until the error log is sent which will then be reported in the status bar as a notification.

[Israt1991]

Please fix this null issue in one ui home.

Device: Samsung A52
One UI 6, Android 14

[Anish_AD]

Unlock to power off feature should be there
Other cheap phones have it

[abhic787]

Hello

[BUJJIIIII]

There is point in removing the action features of the pen in s25ultra ...there is no use of it and it is very disappointing... i request you to add the features of the pen

[shravanipimple]

Can you add new feature on samsung devices..! The feature you can share your device battery to other devices, its help full to emergency.

[44rrrr]

My phone charging pin damage my phone in warranty but service center works are not replying my phone charging pin

[yashwasnik]

I have the scrren recording option on my device please accept my request

[yashwasnik]

Screen recording

[HNDB]

Hi, I’m a Galaxy S23 FE user, and I’d like to share feedback on improving the 'Extra Dim' feature. I often use it at night, and I believe it would be more effective if, when activated, it first reduced the screen brightness from the slider before applying the extra dim effect. Currently, it just makes the display dimmer, even when brightness is at full. Additionally, since it's not a major feature, I often forget to turn it off. However, it is quite useful, and a small adjustment could enhance its functionality.

[prajwalsagar]

My s21fe facing new issue.. green line coming on middle of display...