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08-13-2023 06:41 AM in
Community GuidelinesI have purchased Samsung M52 5G last year. warranty is expired. Initially I seen only one green vertical line on my phone.Now the lines has been increased....Not only green...pink,white etc...The phone was in normal state. There is no cracks or physical damage on the display.Now it will cost about 9000 rupees to change the display and also the interesting fact is the new screen have a warranty of just 3 months.I thought that the green line issue is mainly on one plus phones.But now it seen in Samsung also....Even samsung is top one in making oled display,still they are also failure.
The greenline issue seems to be a manufacturing defects from the Samsung.What should i do now?Is there any guarantee by samsung that the green line not appear even if i change the display.....I kindly request you to replace my display at free of cost....
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08-13-2023 07:32 AM in
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08-13-2023 02:09 PM in
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08-13-2023 06:40 PM in
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08-15-2023 12:01 PM in
Community GuidelinesDear Samsung Member,
Greetings from Samsung Customer Support!
We acknowledge your query and apologize for the inconvenience caused to you. The issue could occur due to usage and various other factors, however, it is our best endeavour to provide you with an impeccable product experience at Samsung.
Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products. We ensure the best quality repair, so we request you to kindly get the product repaired.
Also, we'd like to inform you that after repair you will get the 3 month warranty, If you are facing any issue with the display you can contact the service center.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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09-09-2023 11:08 AM in
Community GuidelinesSamsung is responsible for this, and they must take care of it.
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11-09-2023 07:17 AM in
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11-09-2023 07:18 AM in
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04-27-2024 08:26 PM in
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04-29-2024 09:24 PM in
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