mynameisravikan th
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07-14-2021 07:13 AM in
Community Guidelines
Hi Friends 👋 .Really I have a worst experience in our Samsung mobile center.In a couple of weeks back I have a problem with my mobile
"A-51".what it is vibration failure. I went to service center.service members said ap present we don't have spare parts it will take couple of week to order from chennai for import parts. Yesterday went to service center when I asked what about my vibration device replacement. They said yes its came .I asked them when the spare part came why you people not inform or call,they don't give any reply.
"A-51".what it is vibration failure. I went to service center.service members said ap present we don't have spare parts it will take couple of week to order from chennai for import parts. Yesterday went to service center when I asked what about my vibration device replacement. They said yes its came .I asked them when the spare part came why you people not inform or call,they don't give any reply.
And I have another problem mobile hanging and app crash .I said to the service manager he said please reset us mobile and it will be fine.i did factory reset . But there is no change same problem.
And Main issue is I asked about job sheet they said no need of job sheet sir they reply.
I have to take action about our Samsung service center to consumer court I have evidence with audio footage and video footage
1 Comment
Samsung_Support 2
Expert Level 3
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07-18-2021 09:35 AM in
Community GuidelinesDear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
