My phone does not charge when connected with super fast charger
It charges only when using Adaptive fast charging and other brand chargers
Dont know what to do
Someone reply and dont give this
Based on your concern, Please perform these easy troubleshooting steps to resolve this issue:
1. Use a ''Genuine Samsung charger'' with your device. 2. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. 3. Request you to check the charger functionality with a different device or try to charge the same device with a different charger. 4. Check charging, if the rating is 15W or above, then kindly try to charge the device in a non-inverter socket. 5. If using a normal socket, then as a safety measure, fast charging may not be supported. Please keep the device idle and check the charging performance. 6. Enable fast cable charging: • For Android Versions above 11: Device care from settings > Battery > Please tap on three dots (more option) at the top right-hand side > please select settings > enable fast cable charging. • For Android 11: Kindly open Device care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on. 7. Charge the device in switch off condition: Please charge the device in switch off condition for a minimum of 10 minutes. 8. Turn off Wi-Fi, GPS, Bluetooth etc. 9. Close background running apps 10. Avoid usage of mobile phone during charging
● Update software: →Path: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now. Note: Your phone will restart after the update is installed.
● If the issue is still not been resolved, reset the device:
IMPORTANT: • Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. • Remember google password before resetting the device because it is required during initial setup. • If you do not remember it, then reset, (Forgot password) your Google account. • For this: • Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select "try another way" > Next > Enter a new password > Next
Please follow the below steps to reset the device: →Path: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)
→If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center:
Note: We have an additional service of pick and drop in some cities which will be just 199/- Rupees. In this service, your handset will be picked up from your doorstep and will be delivered to your doorstep after the repair. If you wish to avail of this service, please click on the link mentioned below:
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We appreciate your input and want to assure you that the issue has been communicated to our Q&A report team.
As mentioned, they have provide you troubleshooting steps to resolve your issue, if you have already done the given steps on your device but issue still unresolved. So, we would suggest you to kindly visit the Samsung authorised service center. They can guide you further after inspecting the device physically.
Rest assured, we are dedicated to delivering best-in-class services, and all repairs are performed by trained and certified engineers of Samsung. Additionally, all parts used will be genuine to ensure the highest quality of service. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
