CHANCLE
Active Level 2
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Hey guys, 
After December security update fingerprint doesn't work in My Galaxy A50 .then I removed fingerprint data from this mobile and try to register FP again but I can't register. Many more time I restart and try for Registration but finally it's not work.
What can I do?how can I solve this problem?
Can any one suggest me?
MITHUN 
Bangladesh. 
8 Comments
MoreOfaShutterbug
Active Level 7
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Try to register your fingerprint after removing screen protector applied,if any.
CHANCLE
Active Level 2
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I don't use any screen protectors.
ashish2002
Active Level 7
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my fingerprint works even im using screen protector
SliceSupport
Active Level 10
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This is a known issue , You need to reset your device after upgrade .. than try to set fingerprint security
champsk
Active Level 2
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reset ? u mean format?
SliceSupport
Active Level 10
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yes
Dilsa
Active Level 4
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it will not work even after factory reset... I'm using a50.... it might be solved in next software update
Samsung_Support1
Moderator
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Hi there,


Please perform the following steps to resolve the issue:
1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
2- Once screen guard is removed now register the fingerprint again and check the issue.
3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

If still issue persists, kindly visit nearest service center for physical inspection of your device. Service center personnel will provide you the further resolution.
Follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

 

Regards,
Team Samsung Members

 

 

 

 

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