If you want to utilize eSim slot. Then I suggest you to buy ONIC or Ufone Sim.

the guys on call center are entry level tech support. they don't know issue. they will put the blame on Mobile device.

This is widespread issue. it will be fixed. but it will take time. for time being i got my physical sim back

They charged me 2k. the official price is 2k mentioned on their site. but they should refund this to customers. i think you should wait for few days. the issue will be resolved and then you can activate esim.

Yes it is PTA Approved. Both slots. physical and esim both are approved.