They are claiming that my device has drop marks and scratches. Simply trying to find a reason to reject the fact that the fault is with them. We should go to Consumer Authority. The more people approach them, Samsung will start treating customers fai...
Now I'm facing the same issue and when I approached the Samsung Customer Service centre, they asked me to pay for the screen replacement, and they are saying my device has scratches and drop marks. They are finding excuses to reject the issue occured...
I'm having the same problem as you. Samsung denied my service request and told me to pay for the damage they caused with their fraudulent updates. I'm planning to sue them for their fraudulent behavior. If you've done the same, please let me know so ...
