They just say sorry they don't have stock but they know how many phones they make and if they run the promotion they need to put 1 and 1 together. All I ask myself if Samsung employ incompetent people (stupid) people.
I have the same problem Samsung don't give a flying F..ck I claimed my gift on 6March 2021 and till today received nothing. I was shocked when I opened the box that the only thing in the box.was a cable. This for a very expensive phone. Best of luc...