Yes that takes some time.. i took the email id of the person who gave me confirmation and followed up with him thru email.. also ypu may call samsung customer care and mention the case id and they wud help you to connect to head office.. they helped ...
I got my motherboard changed free of cost from samsung.. mark an email to ceo and this option is available on samsung website only..Mark an good email with all details and provide them the link that many users are facing this issue. They will surely ...