New year bring a new issue.My entertainer is locked, advise please s22 ultra

What would it take for samsung to respond to my question promptly,

Do I still get the entertainer??

My vouchers locked, what doni do

Does anyone have screen flickering issues on the 22 ultra.Just WhatsApp and browsing.I have checked all the functionality,working perfectly.I haven't dropped the phone.Bought it in December. I did 2 resets as recommended, but not a factory reset...