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Beginner Level 3

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I have selected a sound for my whattsapp, but only the sms comes through, I wwnt to settings, soumd and volume and notification sounds, when I move the bar of the notificatiom there is mo soumd, note 10 plus
Hi, I cannot access the device notification sounds on my note 10 plus, I have downloaded a sound and used for a while, know I cannot find the sounds on the system
I have a Sumsung Note 10 +, all of a sudden I cannot hear the people speak who phone me or me calling them ,  I have restarted the phome and checked the volume, everthing looks normal, any suggestions