Original topic:

Phone keeps switching off

(Topic created on: 04-22-2024 05:32 PM)
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PfanoS
Active Level 1
Options
Z Series
My zflip4 keeps switching off and does not switch on unless plugged into a charger. It has been giving me a lot of problems, when I close it, it switches off, the cover screen has since stopped working also, it is just a lot of issues for 1 phone.
14 Comments
Lewisky
Active Level 1
Z Series
I have the same problem with my S21 5G.
And published it few minutes ago.
I was afraid that it's planned obsolescence, a way to force us to buy a new phone, or just an efect of a update. Mine started after the March update. And it's worse because I'm forced to use while charging.
The lawsuit is a good idea.
The March update cause all kind of damage to our phones.
People complaining about screen issues, battery and your problem with wifi chip.
Ohh, and my phone is freezing too and rebooting and just like you, the only way to stop it is by plugging the charger too.
TeeA
Active Level 9
Z Series
You didn't indicate in your post that all this was caused after the March update. It means that for now you can send an error report on the support side of this app and hopefully the following updates will fix what's broken.
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Lewisky
Active Level 1
Z Series
It was caused by it. And I mentioned it.
My battery is weak, and guess in witch month i found out "March".
And since then, the degradation level it reached after the update is unreal.
Takes months to reach this level of battery degradation after the problem is diagnosed.
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TeeA
Active Level 9
Z Series
My apologies, was focused on the body and not the title.

I've noticed a lot of complaints on this app have been caused by the March update(myself included) so I'd suggest if you could be patient for the April update to hopefully fix what's broken(that's what worked for me). Although I am as concerned as you in terms of your battery since the software is causing problems with the hardware.
Lewisky
Active Level 1
Z Series
Okay, we are all looking for solutions. And I'm sorry for anything. Frustration takes over sometimes.
Ahh, and I installed the April update package 30 min ago. I hope it fixes something.
And sorry for any gramatical errors.
I speak Portuguese and I'm trying my best to be fluent in English.
TeeA
Active Level 9
Z Series
No need for apologies, I was in the wrong 😅. The English is as fluent as it can be 😎
TeeA
Active Level 9
Z Series
Another thing I would suggest is to clear the system cache from the recovery mode as well
Lewisky
Active Level 1
Z Series
Thanks.
I'll try that.
But at this point there's nothing I can do.
The April update didn't fix anything.
My phone now shutsdown in 80%.
The March update really fckd up my phone.
It anticipated in months the things I'm experiencing now.
The back of my phone is bending due to a battery swelling, found out an hour ago.
And the worst part is that there's not a Samsung technical support in my country.
Have to save money to travel more than 400Km/250miles to a town that has better technical support for flagship devices. That caught me out of guard.
Thanks Samsung.
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TeeA
Active Level 9
Z Series
Eish I'm sorry to hear that. I hope that replacing the battery is a better solution than getting another phone.