Original topic:

galaxy buds pro calling issue

(Topic created on: 12-06-2021 10:57 AM)
mostafaata300
Beginner Level 2
Options
Wearables

Hi everyone,

I got my Buds pro one week ago 

connected to my galaxy note 20 Ultra 

it's working perfectly when used for phone calls inside my office or when no noise around.

unfortunately, when using it in an open-air, the other party can't hear me properly, the voice is not clear and they can't understand what I'm saying.

I called customer support, they said to make a reset, it doesn't help.

any anyone facing the same issue or have any solution for this?

0 Likes
3 Comments
SHINAN-EpFBz
Active Level 7
Options
Wearables
control your buds by using smart things
use active noice cancelationScreenshot_20211206-220326_One UI Home.jpg
0 Likes
mostafaata300
Beginner Level 2
Options
Wearables
I tried but still the same
Samsung_specialist
Community Manager
Options
Wearables

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

0 Likes