Original topic:

Wrist Detection Not Working After One UI 6 Watch Update (Galaxy Watch 4 Classic)

(Topic created on: 03-05-2025 05:02 PM)
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David1000
Active Level 3
Options
Wearables
After updating to One UI 6 Watch, my Galaxy Watch 4 Classic LTE is no longer detecting my wrist properly. I already tried resetting the watch, but the issue persists.

Has anyone else faced this problem? Any possible fixes?
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29 Comments
David1000
Active Level 3
Wearables
okay.
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frostbite28
Beginner Level 3
Wearables
Did this fix the issue?
Will try this out if it works as I'm facing a very similar issue too
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David1000
Active Level 3
Wearables
I tried the first process, but the issue remains the same.
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David1000
Active Level 3
Wearables
This feature is not available; only "Raise wrist to wake" is showing. Do you have a guide for me?
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David1000
Active Level 3
Wearables
I found the wrist Detection feature. But how to clear cache in the settings App?
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Anzer_Ahmed
Active Level 5
Wearables
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David1000
Active Level 3
Wearables
You mean Accessibility app?
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Anzer_Ahmed
Active Level 5
Wearables
No swipe down and you can find settings app then click on clear data
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Anzer_Ahmed
Active Level 5
Wearables
.20250305_165156_1000038347_1741173808.jpg
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cs_member10
Moderator
Moderator
Options
Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Path share log file: Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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