Original topic:

Whatsapp call notification not showing in Galaxy Watch 6

(Topic created on: 01-10-2024 10:41 AM)
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Nikz1432
Active Level 1
Options
Wearables
Hello,

recently I bought a Samsung galaxy watch 6 and connected to my mobile (Moto G40 Fusion). I am getting notifications for direct calls and can answer the calls, but not getting any notifications for Whatsapp calls (or answer the call). But I get notifications for Whatsapp messages and voice notes. I did the factory reset of the watch and the phone, installed Whatsapp and Wear apps in phone and watch again, but still no luck. 

P.S. In the Wear app, notification section, everything is enabled. DND and bedtime mode are disabled.

Any idea how to solve this?
8 Comments
Oneui_india
Expert Level 5
Wearables
Update whatsapp app from galaxy watch 6. Join whatsapp beta in your phone. Whatsapp is perfectly working in my watch 4
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Nikz1432
Active Level 1
Wearables
All apps(and the software) are up-to-date in both phone and watch.
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_TUSHAR_
Active Level 7
Wearables
You have to enable whatsapp notification in notification setting of watch.
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Nikz1432
Active Level 1
Wearables
Whatsapp notifications are enabled in watch and phone.
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_TUSHAR_
Active Level 7
Wearables
Then IDK 🤷‍♂️ ,U can contact service center.
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cs_member8
Moderator
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Nikz1432
Active Level 1
Wearables
What do you mean by " the concept of the device, not an issue"?
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Nikz1432
Active Level 1
Wearables
@Samsung Customer Support

I just did a factory reset of the galaxy watch and connected it to my other phone(which is a Samsung phone) and everything is working fine. The Whatsapp call notifications are coming in the watch and I could take the Whatsapp call. Also, direct call notifications are fine.

But with my Motorola phone, only Whatsapp message notifications are coming, but Whatsapp call notifications are NOT coming. Direct call notifications are fine.

Is there a compatibility issue for the galaxy watch 6 with non-Samsung phones? Especially with Motorola phones?