Watch 6 44mm false heart rate issue

[CPhilip]

I have noticed that many times ,I get false high alert heart rate reading.I did not wear my watch 6 at that time.i am not sure if it due to interference near the charging station. Because my watch is near that.

[MOQBALI]

Try rest watch

[CPhilip]

I brought the watch 6 since last month ,from that time,I get high heart beat false positive most of that time I don't wear watch ,it's strange.if I wear the watch, no such issues happen

[Samsung_specialist]

We apologize for the experience you went through, Please try the below steps:

Force the watch to reboot.

Press and hold both buttons on the watch until the screen displays "Rebooting..."

Update the watch software.

Software updates include improvements to stability and reliability. Keep your watch updated for the best performance.

Performing a reset restores your watch to its default settings. Make sure to backup your data using the Galaxy Wearable app before performing a reset. Samsung is not responsible for any lost data.

Unpair the watch from your phone.

Be sure to unpair the current Bluetooth connection between your watch and phone to avoid problems.

Navigate to and open Settings on your phone. Tap Connections, and then tap Bluetooth. From the "Paired devices" list, tap the Settings (gear) icon next to your watch name, and then tap Unpair.

Enter the watch's Reboot Mode menu.

Power off the watch, and then power it back on. While the watch is powered on, press and hold the Power key until "Rebooting..." is displayed. If you are using the Galaxy Watch3, press and hold both the Power key and Back key simultaneously.

Release the key(s), and then immediately press and release the Power key repeatedly to enter the Reboot Mode menu.

Factory reset the watch.

Continue to press and release the Power key until Recovery is highlighted. Press and hold the Power key to select Recovery, and then release the Power key when the screen goes dark.

Reconnect your watch to a phone.

After the Factory reset is complete, the watch will reboot. Once the Welcome screen appears, connect the watch to a phone with the Galaxy Wearable app

If you continue to experience issues with your blood pressure measurement despite following these precautions, you can send log data along with a screenshot of the problem to the relevant department for review. To obtain log data, reproduce the issue on your watch and then go to Samsung Health Monitor Apps on your mobile device. From the More menu, select Contact us, then Error reports. Check the "Send system log data" box and send the report. It's important to obtain the log data immediately after reproducing the issue.