Watch 4 backup issue to Samsung cloud

[SandeepSty]

I am not able to see the backup section in my galaxy watch 4. In the accounts and backup in settings, its showing no backup and can't backup watch data. In the galaxy wearable also , I am not able to see the backup option in settings. Earlier, it was visible and even I have backed up multiple times watch data in samsung cloud.

Attched the screenshot from watch and phone.

Is it happening as my phone is running one ui 4 and watch running oneui 5.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file, we cannot analyze this issue. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support