Watch 3 not showing notifications for a particular app - "MultiTimer"

[LIT1798]

Dear Samsung Support Team,

I am writing to report an issue affecting how third-party timer apps, particularly MultiTimer, interact with my Galaxy Watch 3 when paired with my Samsung Galaxy S24, running One UI 7.0 (Android 15) — software version S921BXXS6BYE3, with the May 1, 2025 security patch.

📍Issue Summary:

When a timer finishes in MultiTimer, the phone displays a proper notification with sound/vibration.

However, the Galaxy Watch 3:

Does not vibrate

Does not show a pop-up

Only shows a red dot, and the notification is hidden behind a left swipe.

In contrast, Samsung's native Clock/Timer app works correctly — triggering vibration and full-screen alerts on the same watch.

📌 Key Points:

All relevant vibration and notification permissions are correctly enabled on both devices.

MultiTimer's notification channel is set to “Alert” with vibration and pop-up enabled.

This issue did not exist when the same Galaxy Watch 3 was paired with my Nothing 1 and OnePlus 7 devices.

The issue only appeared after pairing with the Galaxy S24.

🙏 Request:

I kindly ask your team to:

1. Review whether third-party high-priority notifications are being treated differently in the current One UI 7 / Android 15 wearable mirroring framework.

2. Consider enabling or exposing options to allow these apps to trigger vibration and banner notifications just like Samsung’s native timer app.

3. Confirm whether this is a known limitation or an unintentional regression.

I would greatly appreciate any workaround or confirmation, and I’m happy to provide screenshots, logs, or run further tests.

Thank you for your attention and support in maintaining a seamless Galaxy experience.

Warm regards,

Atulit Singh

Samsung Galaxy S24 & Galaxy Watch 3 user

atulit.mp7@gmail.com

[5685s4]

Ub🔥❤on

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable comments and taking your valuable feedback. We are continuously working to make our products better and more efficient.

Kindly share the log file regarding issues. Also, share video clips and images for better understanding. This will help us to further investigate and resolve your issue.

To share the log file: Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[LIT1798]

Please see the attached images in the comment section of this post.

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Where you see an alarm ringing is the notification by Samsung clock. MultiTimer's notification not only does not vibrate, it gets minimized as a red dot on the left.

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These are app settings for MultiTimer app (can be found on playstore btw)

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These are some watch settings (Part 1)

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Some more watch settings (Part 2)