Original topic:

Warch4 update problem

(Topic created on: 01-22-2024 09:11 PM)
384 Views
MAMTORAS24ULTRA
Active Level 3
Options
Wearables
Before one day I updated my watch4 classic . And than battery drain before 14 hour ND also drain battery of my s24 ultra phone. What can I do ?
3 Comments
Shirshmani_KR
Active Level 3
Wearables
The same has happened with my galaxy watch 5 pro Bluetooth after updating it but when I reset it then the problem was fixed.
0 Likes
Kuldeep_Raval
Expert Level 5
Wearables
If this happened, then reset watch after update
0 Likes
cs_member10
Moderator
Moderator
Options
Wearables

Dear Samsung member,

Greetings from Samsung customer support.

There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life.

For example, certain apps can increase battery consumption.

Inspect the watch and charger for physical or liquid damage.

Use only Samsung-approved chargers and accessories, which are specifically designed for the device. The Watch cannot be charged properly with a third-party charger.

Follow the given tips to resolve the battery draining issue:

1: Perform a diagnostic-
If your watch is paired with a Samsung phone, you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition.

2: Update your apps
Sometimes apps may have a bug that causes them to use excessive battery, make sure all your apps are up to date for the best performance.

3: Update your software
From your phone
Galaxy Wearable app > Watch settings or SETTINGS > About watch > Update watch software Or tap About Gear > and then tap Update Gear software.

Tap Update now or Download updates manually, and then follow the on-screen instructions. If desired, you can choose to automatically update the software by turning on Auto update or Download updates automatically. The watch will disconnect during this time.

After checking for software updates to your watch, check if any updates are available for apps installed on your watch.

4: Turn off unused health trackers
Sleep: Tap Settings at the bottom of the menu, turn the switch off, and then tap OK to confirm.
Heart rate: Tap Auto HR Settings from the bottom of the menu, and then tap Never.
Stress: Tap Auto stress settings from the bottom of the menu, and then turn the switch off.

5: Delete data and close background apps
Note: These steps do not apply to the Galaxy Fit.

From your phone:

Galaxy Wearable app > Watch settings or the SETTINGS tab > About watch or About Gear > Storage > CLEAN NOW, > tap the Back (<) icon > RAM > CLEAN NOW.

6: Turn off network connections
7: Turn off Watch always on
8: Turn off voice wake-up in Bixby or Google Assistant
9: Customize your notification settings

From your phone- Galaxy Wearable app >Watch settings or the SETTINGS tab > Notifications > Advanced notification settings > switches > Show with details and Turn on screen.

10: Turn on power saving mode
Press the Home key (Power key) on your watch, > Settings > Battery and device care > Battery or Battery management > switch next to Power saving.

11: Do not expose your watch to temperature extremes
Exposing your watch to very cold or very hot temperatures can shorten the watch's battery life and could lead to damage.

Kindly perform some quick troubleshooting steps to resolve your phone battery drain issue:

Please always use a standard charging procedure. Always charge in one go instead of charging many times as it affects the life span of the battery and battery performance.

Perform Battery Optimization: Battery optimization helps you to boost the battery performance of your device. To check battery optimization:

Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage and Memory

Turn off Wi-Fi, GPS, Bluetooth etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth & Location settings when not using them.

Please follow the below steps:
Step1: On the home screen swipe down the notification panel.
Step2: Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Check device network fluctuation
Kindly check whether mobile network fluctuates frequently or network signal is low in your area. In both cases battery will drain considerably fast.
Recommendation: We recommend you to avoid usage in area with low network/fluctuation.

Reduce display brightness level
Kindly set the device display brightness in auto mode (If available).
Steps for setting display brightness in auto mode:
Swipe down on the home screen to open notification panel
Turn on Auto brightness option if available.
It will automatically adjust the display brightness of your device according to ambient light & will reduce the battery drainage.

Adjust screen timeout settings
Please follow the below steps:
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Display.
Step3: Tap Screen timeout.
Step4: Select minimum screen timeout.

Check and update the App
Kindly check which application is or interface is using more battery from device care. And try to update app or avoid using that app.

Close background running apps
''Multiple applications'' are running in the background of the device?
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them,

How to close:
Tap on recent key and close the background running application.

Turn off auto sync of e-mails, app data etc.
We request you to turn off the auto sync option, it will stop the synchronization of device with server & reduce the battery drainage.
Steps to turn off auto sync are:
1.Swipe down on the home screen to open notification panel.
2.Turn off auto sync option.

Check the device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm regard,
Samsung customer support

0 Likes