Original topic:

Struggling with google navigation on Samsung Galaxy Watch 6

(Topic created on: 03-24-2025 10:51 PM)
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sharan2403
Beginner Level 2
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Wearables
Dear Samsung Team,

I am experiencing an issue while using Google Maps navigation on my Samsung Watch 6. The screen turns off after the default timeout duration, requiring me to raise my hand each time to check the directions.

I tried enabling the Always-On Display (AOD), but when I do, the navigation screen gets stuck and does not update properly.

If this is a bug, please consider addressing it in the next update.

Suggestion: 
When navigation is active, the screen timeout duration should be ignored to ensure uninterrupted guidance. It would be helpful to have a toggle in the settings to manage this behavior.
#samsungwatch, #watch6

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2 Comments
RajathSR
Active Level 10
Wearables
looks like a bug, probably share the log files to them, so that they can analyse further
cs_member10
Moderator
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that resetting your watch will remove all personal data and restore it to its default settings. You can initiate a reset either through the Settings on the watch itself or using the Galaxy Wearable app on your phone.

Please remember to back up any important data stored on your Galaxy Watch before performing a factory reset.

To reset your Galaxy or Gear watch, please follow these steps:
1. Open the Galaxy Wearable app on your connected phone.
2. Tap on Watch settings.
3. Next, tap General, then Reset, and confirm by tapping Reset again.

If you continue to experience issues after the reset, we kindly ask you to report the problems along with a log file. To do this, please click on the Samsung Members Application and follow these steps: Wearable app > Three dots > Settings > Contact Us > Send feedback > Choose Composer > Select error report > Select the appropriate issue category > Type your query and send.

We truly appreciate your valuable feedback. Our team is dedicated to continuously improving our products and making them more efficient.

Warm Regards,
Samsung Customer Support

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