I have been using watch 4 from an year. i bought the watch in Aug-2022. Recently my watch was not working. When I kept for charging it was overheating (screen was not ON). I visited the service centre. They told that it was a mother board issue and I need to replace the same which costs me ₹7400/-.
Watch was not dropped, no physical damage, no water immersion but still mother board gone.
Same this happened to My galaxy Note 20 Ultra. For that also they said to pay ₹35000 for mother board replacement.
Back to back I faced issues with Samsung products that too just after the warranty expiration.
If the samsung products are not with standing for 1 year, then what is the use of buying it putting heavy costs.
Since I like samsung products, I bought S23Ultra, don't know if it withstand more than an year or not.
Samsung should not cheat like this selling faulty products.
You can buy a new watch @ Rs.10,000 then why need to give Rs.7400 for repair? I use samsung phones from last 15 years. Never got any motherboard issue or green line issue. I used Galaxy watch active2, galaxy watch3 and now i am using galaxy watch4 not a single problem, working super fine.
As per your concern, we would request you to please share your contact details and job sheet number on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).
Similar issue with my Watch 4. First the screen stopped working 9 months into the purchase. Thankfully was under warranty and hence replaced. But no reason provided. No fall or water damage.
Then after 10days after warranty expired, buttons stopped working and then watch kept on restarting. Mind you i never use the watch for swimming, Just tracking my morning runs. Then they say somehow water has gone in. I mean its supposed to be okay for swimming and still got water inside from normal usage ?! Been asked to replace the motherboard. Which is pointless. Horrible experience.
I am now regretting buying the S24. Knowing the quality of samsung products now.
My Samsung watch 4 didn't start. When I went to the service center they said motherboard needs to be replaced which would cost ₹7000. Can you tell me one good reason why I would replaced the motherboard when a new watch didn't last even for 2 years?? SAMSUNG you lost my trust. I am not going to buy any more Samsung products ..goodbye
