Last week mySamsungGalaxy Watch 4 display went to orange screen. This week, the product is out of warranty, it's just 15 months old, I went to Samsung authorized service center they told I have pay for the display change which cost around 6k. This is a manufacturing defect. I have gone through the member community post and reddit post. A lot of people are facing this issue. It's totally unjustifiable from a brand like Samsung. How can mostcustomers face the same kind of issue? This shows the poor display quality of the Samsung products. Reached out to the watchapp custmer service, they are blaming custmers for these issues. Unsatisfactory experince from samsung service.
We want to inform you that it is our best endeavour to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for out of warranty products.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
