Hi! This is a known issue that often happens right after a major OS upgrade because the system's sensor calibration and sleep-tracking algorithms get a bit glitchy. While waiting for an official patch from Samsung, you don't have to suffer from missed sleep data. Try these proven workarounds to fix it right now: 🛠️ Step 1: The Sensor Calibration Reset (Most Effective) On your Galaxy Watch, go to Settings > Display. Turn OFF "Wrist wake" and "Touch screen to wake" for a few seconds, then turn them back ON. (This force-refreshes the sensors). Now, restart your watch by holding down the Power/Home button and selecting Power off, then turn it back on. ⚙️ Step 2: Clear Samsung Health Cache (On your Phone) Sometimes the update messes with the communication between the phone and watch. On your phone, go to Settings > Apps > Samsung Health. Tap on Storage and click on Clear Cache (Do not clear data, just cache). 🔒 Step 3: Check Fit and Advanced Settings Make sure the watch is snug on your wrist (one finger width away from your wrist bone) before you sleep. Open the Galaxy Wearable App on your phone > Watch settings > Samsung Health > Make sure "Heart rate" is set to Measure continuously (This helps the watch detect sleep better). 📝 Note: If these steps don’t work, it is definitely a bug in the new build. Please report this in the Get Help > Error Reports section of this app so the developers can push a hotfix faster! If this helped you, please click the Three Dots (︙) next to this comment and click "Accept as Solution"! 👍✨
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application(Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
