Original topic:

Not connecting automatically

(Topic created on: 3 weeks ago)
53 Views
Motoniketan
Beginner Level 2
Options
Wearables
I have multiple galaxy watches , but from few days they are not connecting automatically when I wear one. I have to connect manually every time by opening the galaxy wearable app whenever I wear one.
There is no 'auto switch' option in app settings menu.
3 Comments
01921391232
Active Level 1
Wearables
X
0 Likes
cs_member8
Moderator
Moderator
Options
Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that when you reset the watch all of your personal data will be removed, and the watch will restore back to its default settings, so you won't have to worry about personal info still being on it. You can reset your watch using the Settings or with the Galaxy Wearable app on your phone.
Note: Before performing the factory data reset, don't forget to backup all the important data stored in the Galaxy Watch.

Galaxy and Gear watches: Step1: Open the Galaxy Wearable app on your connected phone.
Step2: Next, tap Watch settings.
Step3: Tap General, tap Reset, and then tap Reset again to confirm.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

 

0 Likes
Motoniketan
Beginner Level 2
Wearables
I have tried resetting the watch but that didn't help
0 Likes