Original topic:

No Payment Forums for Watch 4 in India

(Topic created on: 09-18-2021 01:58 AM)
151 Views
PJJ146
Beginner Level 3
Options
Wearables
It's sad to see that such an amazing smartwatch has locked the feature(along with ECG and BP) for few regions including India. 

1. Why is locked?
2. When can we expect it to get unlocked?
3. Is there any to overcome this for now.
5 Comments
yashtag
Active Level 3
Wearables
Hi,
The reason why these features aren't available is due to the certification process for using those health and diagnostic tool. Every country has their own policies and restrictions.

Samsung hasn't gotten an approval from the Indian Government yet which authorizes the use of these tools/ features.

It is expected to be available before the end of this year.

If you need a workaround to get this right away, you can side load an apk that removes the country restriction.
0 Likes
Digita1Err0r
Active Level 4
Wearables
Where did you read that it's expected to be available by end of year?
0 Likes
yashtag
Active Level 3
Wearables
I got this information from a Samsung Store and also through customer support chat.
0 Likes
Wearables
Currently Both Certain Health and Payment services are disabled in India as Samsung doesn't have license to operate these services .

There's not really a expected time , here it could happen tomorrow or could take a year

If you don't want the restrictions then you would need to Change the firmware to a different country
0 Likes
CS_member7
Active Level 6
Wearables

Dear Samsung Member,   

Greetings from Samsung Customer Support!  

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,  
Samsung Customer Support  

0 Likes