Dear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Note. please attach the error log file within 15 minutes of the error occurred.
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Samsung Customer Support
I went to service center and submitted the faulty watch. They checked and confirmed the issue and have given DOA certificate which I have sent to Savex support around 24 hrs ago. Let's see how the further progress goes.
Finally got an email from support. Now thay are saying they would initiate refund as the stock is not available. However on samsung shop I can see that same model shows InStock with delivery starting from 30 September and delivery by 16 October if I purchase. Its very surprising to see how support is handling the case. It was a mistake to pre book the watch. Had to waste so much time and energy because of a faulty product received.
Its like, they don't want to replace the product as the prebook window has expired and they don't want to give it's benefits now on the replacement.