Metallic Sound

[aadityaverma]

While watching reels, my Galaxy Buds 3 Pro make a metallic sound. Why? Is there any solution? I've tried restarting my buds multiple times from the app and physically.

[sumitkhemnar]

Hello,
Galaxy Buds 3 Pro mein metallic ya robotic sound aana kaafi frustrating ho sakta hai, par ye aksar software-based interference hota hai. Restart karne se fix nahi hua, toh ye steps try karein:
🛠️ Step 1: Disable "Seamless Earbud Connection"
Kabhi-kabhi phone aur buds ka connection baar-baar "handshake" karta hai, jisse metallic sound produce hoti hai.
Galaxy Wearable App kholiye.
Earbuds Settings > Seamless Earbud Connection ko OFF kar dein.
🛠️ Step 3: Switch to "SBC" or "AAC" Codec
Reels ke compression aur Samsung ke SSC (Samsung Seamless Codec) mein kabhi-kabhi sync issue aata hai.
Phone ki Settings > Developer Options mein jayein. (Agar on nahi hai, toh About Phone > Build Number par 7 baar tap karein).
Bluetooth Audio Codec ko SSC se badal kar AAC karke dekhein.
🛠️ Step 3: Turn OFF 360 Audio
Reels standard stereo audio hoti hain, aur 360 Audio unhe process karne ki koshish karta hai, jisse metallic sound aa sakti hai.
Galaxy Wearable app mein 360 Audio ko Disable karke check karein.
🛠️ Step 4: Check "Active Noise Cancellation (ANC)" Glitch
Agar Buds ke microphones par halki si bhi dhool (dust) hai, toh ANC use metallic feedback mein badal deta hai.
Ek baar ANC/Ambient mode ko band karke check karein agar sound normal ho jati hai.
Buds ke outer mesh (grill) ko halke se saaf karein.
✅ Expert Tip: Agar ye steps kaam nahi karte, toh Galaxy Wearable app mein hi "Reset Buds" ka option try karein (ye physical restart se alag hota hai). Agar helpful laga, toh please three dots (⋮) par click karke 'Accept as Solution' karein! 💙🚀

[sumitkhemnar]

Hi! Did it work for you? If yes, please mark it as a solution.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Kindly reset the buds by following the below given steps.
Step1: Kindly open Galaxy Wearable App.
Step2: Tap on about earbuds.
Step3: Reset earbuds.

● Follow any of these methods to use the Active noise canceling feature.

Method 1- Using touch-and-hold: To enable Active noise canceling on the Buds themselves, simply touch and hold one of the earbuds while you're wearing both of them. You will hear a beep, indicating that Active noise canceling has been turned on. To turn it off, touch and hold one of the earbuds again. You’ll hear a different sound when Active noise cancelling is disabled.

Method 2- Using the Galaxy Wearable app.
Step 1: To turn on the feature with your Galaxy Buds2, first insert both earbuds into your ears.
Step 2: Open the Galaxy Wearable app and then tap Active noise canceling. You will hear an activation sound when the feature is turned on.
Step 3: To turn off the feature, simply tap Active noise canceling again.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support