I purchased a Samsung Buds3 last month, and after using them for about 15 days, I noticed the right earbud's battery was draining unusually fast. I took them to the service center, and they informed me that they had replaced the right earbud. However, after using it for a few more days, I realized the issue persisted. I returned to the service center, and after four days of checking, they confirmed that the charging case needed to be replaced.
Now, after waiting for 8 days, they’re telling me that the case is out of stock, and I’ll have to wait. When I asked how long it would take, they said they didn’t know. I requested a job sheet number (complaint registration number), and they agreed to provide it. However, two days later, they claimed their internet was down and said they'd give me the job sheet once it was restored.
Today, I visited the service center again, and now they are saying the buds are working fine and that there's no issue. I was shocked, then I told the same person who had previously confirmed that the case needed to be replaced. Then they told me to wait for a few days, they will change the case. I asked them to either replace the entire set or issue a refund. They responded that I’d have to wait for the company’s decision. It's been 10 days now, and I still don't have my Buds back, nor the job sheet number.
Then why you purchased buds3? You did not know that there are lots of issues coming in buds3. Better if you go for Buds2 or Buds2 pro. Service for earbuds and watches is so poor
As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)
