Original topic:

Galaxy Watch Step Tracking Bug

(Topic created on: 04-11-2024 01:32 PM)
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SammyUser0036
Active Level 7
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Wearables
Whenever I'm in a moving vehicle and if there's considerable vibrations inside the cabin, my watch automatically starts walking mode and starts counting my steps. Please fix this via an update. My watch is currently running One UI 5 based on Wear OS 4.
1 Comment
cs_member8
Moderator
Moderator
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Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Clear Cache: Settings > Apps > Gear Wearable > Storage > Clear Cache.

Update the Galaxy Wearable app to the latest version.

Reset your watch: Swipe to and tap General > Reset > Reset again to confirm.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support