Galaxy Watch Issue

[sark108]

Galaxy watch does not record heart rate while workouts sometimes. It starts recording for a while and stops. But when you manually check heart rate it shows the heart rate. Is it a glitch in the software?

[Anonymous]

M using Watch 6, and have not seen this issue. It must be a software issue. Perform a Hard Reset on watch and try again.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. Please follow the easy troubleshooting steps which might help to solve the issue.

Kindly open Apps screen in watch.
Swipe screen and tap on General.
Reset.

In case the issue still occurs. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.