There is an Active Noise Cancellation issue with the Buds, the buds feels almost the same when ANC is on or off, it's no appreciable difference at all, is it the same with all or a product issue?
When this feature is turned on, it will block out noise in the nearby area, so you can be fully immersed in your music. If you ever need to be aware of your surroundings, simply turn off Active noise canceling. Note: This feature is not available on the original Galaxy Buds or the Galaxy Buds+.
Follow any of these methods to use Active noise canceling feature. Method 1- Using touch-and-hold: To enable Active noise canceling on the Buds themselves, simply touch and hold one of the earbuds while you're wearing both of them. You will hear a beep, indicating that Active noise canceling has been turned on. To turn it off, touch and hold one of the earbuds again. You’ll hear a different sound when Active noise canceling is disabled.
Method 2- Using the Galaxy Wearable app: Step1: To turn on the feature with your Galaxy Buds2, first insert both earbuds into your ears. Step2: Open the Galaxy Wearable app and then tap Active noise canceling. You will hear an activation sound when the feature is turned on. Step3: To turn off the feature, simply tap Active noise canceling again.
In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
