Galaxy Buds 2 Pro ANC Issue

[GeojiGeorge]

I brought the Galaxy Buds 2 Pro from amazon 2 weeks ago. Seems like the ANC is not properly filtering. I still can hear noises around me. Is there any workaround for that before I visit any service center?

[GeojiGeorge]

Also I've done all sorts of diagnosis and tests. Also I noticed that the buds get reconnect automatically while no music is playing. My phone is note 20

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Chharan]

I'm facing the same issue. Ordered from Amazon, the ANC output is not at all up to the mark for the price tag.

I got it replaced, the issue is still the same.

Real me buds and OPPO enco are doing far better job than buds 2 pro. I'm highly dissatisfied with it's performance.