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WearablesDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query kindly perform the following steps to resolve your issue.
For Galaxy buds:
1-Kindly open the Galaxy Wearable App.
2-Tap on General.
3-Reset.
In case the issue still occurs kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support