Original topic:

GALAXY WATCH 4, GOOGLE PAY not working

(Topic created on: 09-19-2021 03:35 PM)
kiiiBiiin
Beginner Level 2
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Wearables

Hi, I'm new here, bought my watch 4 few weeks ago. I bought this watch for few good reason and one of them is this GOOGLE PAY. I installed the google pay from the playstore, then registered all my cards, then it will work few mins to an hour then I got  this error that "Can't use Google Pay, Google pay hasnt launched in this location yet." (attached photo of the error) Tried to uninstall and reinstall it then tried to use it once with one transaction and it worked. unfortunately after few mins I got this error again.

processed-533ea696-2e1c-424c-b9da-7bb8e38b14a6_Ng38ctzs.jpeg

I have done all the steps of troubleshooting this issue, including factory reset, changing my country in google setting but still the same. I am currently in UAE where google pay for watch is activated and I should not be  getting this kind of error.  

Tried to check with the local service center, but after trying all the steps that I have already done, there answer to this problem is that I am not using a SAMSUNG PHONE. Isn't it ridiculous? they said that the country of my phone should by under UAE for it to work (which ironic since my phone is also bought from UAE) and the watch country should be in sync with the phone that's why it is not working. 

I find it hard to believe that the main problem is my phone, so I posted it in reddit and the guy on reddit said he has  One plus phone and his GPAY is working very well.  So its not about the phone. 

Did any of you experience the same thing? any thoughts on this and how can I fix this issue?

Thanks in advance!

4 Comments
Samsung_specialist
Community Manager
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Wearables

 

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

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kiiiBiiin
Beginner Level 2
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Wearables

Hello, 

 

Thanks for the reply. 

I already went to Dubai Deira City Center samsung service center. Their advice is to buy a SAMSUNG PHONE. Do you agree with this? 

What is the connection between using GPAY and using it under SAMSUNG PHONE? I own a POCO F2 PRO, and GPAY works well on it. 

I hope you can answer my query as I can see on your name you are "samsung_specialist".

 

I would understand if its about the Samsung health monitor but GPAY? come on. .I used the CHAT SERVICE of samsung, all their instructions are all on the **bleep**, "reset", "select GPAY as default payment", "REINSTALL"  "RESTART", one guy even ask me to uninstall my Google play service ON MY PHONE. Like whaaaat?? what is the connection of the GPAY on my WATCH and the GOOGLE PLAY SERVICE on my phone? Then since they cannot diagnose what is the problem, this guy asked me to UNPAIR my watch. Do you know how much hassle is it to UNPAIR my watch? I WOULD HAVE TO RESET THE WATCH AGAAAAAAAIN and reload allllllll my settings and AAAAAAAAPPPPPPPPPSSS just to make it connect again to the wearable app. 

 

Now the chat service are telling me that "JUST WAIT FOR THE UPDATE" there must have been an issue with the update. And when I ask, why only on my watch? he said he honestly dont know, but wait for the update. 

Sorry Im just frustrated, that I wasted 1069 for a watch which I cannot fully use. I bought it because of the BPM, ECG, GPAY and ofcourse WEAR OS. Now I just found out that the BPM and ECG you cannot use if you are not using a samsung phone and it should be a UAE samsung phone. WHAT A SCAM!

 

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Samsung_specialist
Community Manager
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Wearables

Hi,

Please bring your device to a Samsung Service Center to have it checked out my a technician and help resolve the issue. 

Find the nearest service center near you online, or on Samsung.com, or by calling the call center or passing by one of the Samsung brand stores. 

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kiiiBiiin
Beginner Level 2
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Wearables

Hi @Samsung_specialist

Again, replying to your comment, I ALREADY WENT TO SAMSUNG SERVICE CENTER DEIRA CITY CENTER. Their advice IS TO BUY A SAMSUNG PHONE for me to be able to use GOOGLE PAY on my watch 4. 

 

Where do you want me to go? isn't this SERVICE CENTER IN DEIRA CITY CENTER GROUND FLOOR should know what to do? or they are just telling me some nonsense to just to purchase a samsung phone?

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