Charging issue

[JosephRaj14761]

My Galaxy Watch 4 classic wasn't charged for a month and was left unused and when I tried charging with the charger, it didn't work and with wireless power sharing also it didn't work. What should I do myself? If your opinion worked seriously I will be very grateful to you. 

[JosephRaj14761]

Please help me 😭

[JosephRaj14761]

Please please please please please 🙏🙏🙏🙏🥺🥺😭😭

[JosephRaj14761]

🔥

[SuMiT12301]

Visit to your nearest service center.

[JosephRaj14761]

I need like I should do it and should not give it somewhere for service.

[SuMiT12301]

You have to hand over your watch to the official Samsung service centre. There, they will provide you with a job sheet. They might levy charges according to the issue and will charge a servicing fee.

[Xaiaupbqd]

Since the watch 4 came out in 27 Aug,2021 , that battery is close to 5 years old , and batteries degrade when left for a long time and work out for a long time , since the watch is not charging or powering on , it's a bad battery

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● If you are using non-genuine Samsung charger, check device charging by using another Samsung genuine charger. We always recommend to use genuine Samsung charger for charging your device.

● Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

● Kindly check the charger functionality with a different device or try to charge the same device with a different charger.

● Kindly follow the standard charging procedure. i.e. please charge the device in switch off condition for a minimum of 10 minutes.

● Turn off unused functions like Always on Display, Wi-Fi, GPS, NFC, Bluetooth & Location settings when not using them.

● Avoid usage of watch during charging it may cause slow charging issue. So we recommend you to avoid the usage of the watch while charging.

● Update software: https://www.samsung.com/in/support/mobile-devices/update-software-on-your-samsung-galaxy-watch/

● Reset the watch: Swipe to and tap General > Reset > Reset again to confirm.
Note: Before performing the factory data reset, don't forget to backup all the important data stored in the Galaxy Watch.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[JosephRaj14761]

Thanks but it didn't resolve it.