Original topic:

Buds 3 Pro

(Topic created on: 09-03-2024 11:53 PM)
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GalaxyKC
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Wearables
My new Buds 3 pro is very buggy with calls. The microphone doesn't work or activate sometimes when answering calls and the other party does not hear my voice. The issue is intermittent - comes and goes but happens rather frequently. 
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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