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Original topic:

Brand new Buds Plus not working

(Topic created on: 06-23-2020 10:58 AM)
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rohanBez
Active Level 1
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Wearables
I received my free new Buds plus yesterday, but the left bud is not charging. I've tried and troubleshoiting everything with tons of youtube videos as well. But the left bus is still dead. How do i go about to get my replacement? It seems to be a defective product as my wife also receive her buds yesterday and her buds work fine. 🙁

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rohanBez
Active Level 1
Wearables
thank you. will do. just another question: its the free buds i have take receipt of yesterday. do i take the S20 Cellphone device proof of purchace and the courier company delivery receipt to the service centre.

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Maps_sam07
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Hi Caylin 

 

Please note that the buds promotion was only valid till 6 June 2020, therefor you will no longer be able to claim. 

 

https://www.samsung.com/za/offer/vc-s20-redemption-steps/

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Maps_sam07
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Hi Rohan 

 

Please take the Buds to the service center. with the device proof of purchase and delivery receipts  to have it assessed by a technician.


Please visit the link below to locate a service center near you :

 

https://www.samsung.com/za/support/service-centre/

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rohanBez
Active Level 1
Wearables
thank you. will do. just another question: its the free buds i have take receipt of yesterday. do i take the S20 Cellphone device proof of purchace and the courier company delivery receipt to the service centre.
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Maps_sam07
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Yes so you take the proof of purchase for the phone and delivery receipt from the delivery company 

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Caylin
Beginner Level 2
Wearables
Hi , I received my cellphone today, do I still qualify for the free ear buds? Thank you !
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rohanBez
Active Level 1
Wearables
dont think so. promo was until 6 June 2020
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Caylin
Beginner Level 2
Wearables
How would get clarity on this matter.
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Maps_sam07
Moderator
Moderator
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Hi Caylin 

 

Please note that the buds promotion was only valid till 6 June 2020, therefor you will no longer be able to claim. 

 

https://www.samsung.com/za/offer/vc-s20-redemption-steps/

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Caylin
Beginner Level 2
Wearables
Thank you for the information much appreciated.
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