A31 Galaxy Buds Plus

[robertrps]

i want the bud, this is false advertising

[LouisSam]

I just bought my A31 and cannot redeem my buds

[Tsogo_sam05]

Hi LouisSam, kindly be advised that according to the Ts&Cs the reason the banner may not appear is due to the 4000 applicants that had already redeemed and reached the limit of available Galaxy Buds+.

Please see the link: https://www.samsung.com/za/offer/galaxy-a31-buds-promo/ for Ts&Cs of the promotional gift.

[Fahima05]

I had the exact same problem, lady who did my upgrade didn't mention it is subject to availability, the reason I took the A31 was so that I could get the galaxy buds as well, really disappointed in mtn and samsung

[HeinA]

Samsung don't care. They advertised to lure us into buying and now hide behind T&Cs

[Shazikiss]

Hey guys, reading all your comments, I realized that I was just as easily duped. I bought the Samsung A31 specifically for the buds and I even contacted Samsung and was told that I could order the buds as the promotion didn't reach 4000 yet so I ordered the phone the same day and it was delivered 24 hours later. Now the banner is gone and when I contacted Samsung, they tell me they reached the limit? In 24 hours??? Which employee assisting me lied to me. Because I really would have waited to buy another phone.

[Shazikiss]

Seriously upset with Samsung. I have been a loyal Samsung customer for years now and I am so disappointed by this. Samsung is becoming increasingly more expensive and just not worth it anymore. I think after this last purchase, I'm no longer going to support this brand.

[MerishaRajkumar]

how do I claim for my voucher , I can't get pass the payment part