A31 Galaxy Buds Plus

[Alvina]

Upgraded to A31 with MTN, the special was with Galaxy Buds. I was never advised about this first 4000 customers can claim the buds. SAMSUNG, this is not fair. I feel tricked into buyer the A31. Please just tell me at least what number my device purchase was. 

[Tsogo_sam05 · Accepted solution]

Hi, Alvina 

Kindly clear your cache.

Follow the steps below to do this:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Tap on the 3 dots on the upper right.
5. Select Show system Apps.
6. Select Samsung Members.
7. Select Storage.
8. Select Clear Cache.

If the issue persists, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

Please see link below for Ts&Cs and steps of claiming the Galaxy Buds+

https://www.samsung.com/za/offer/galaxy-a31-buds-promo/

[Adelene]

Where do I find the option to redeem?

[Bianca2312]

i would so like to redeem please help

[ywait]

Hi. I am struggling with the claiming of free buds since yesterday. Please help

[fred1977]

I tried everything @samsung has recommended but nothing works. duped by the false advertising i guess

[PsychPunk]

I also upgraded and took the A31 because I wanted buds and after the whole process I asked for the buds and was told that it was for 4000 only I think it is a ripp off and we where cheated.

[HeinA]

Good luck.They well just keep sending you a useless link to their so called terms and conditions

[HeinA]

We should all stand together in a class action against this

[robertrps]

agreed