Original topic:

Contacts storage draining large amount of battery in s24 ultra why please fix

(Topic created on: 02-01-2024 02:45 AM)
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coolashish2007
Active Level 1
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Unpacked 2025
I bought new galaxy s24 ultra device but Contacts storage draining large amount of battery in s24 ultra so very disappointed. please fix as soon as possible. Or how i can fix this.
27 Comments
Members_XDo3h4L
Beginner Level 2
Unpacked 2025

This does not solve it for me. 

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Zancanaro
Active Level 1
Unpacked 2025

I'm facing the same issue with my S24 ultra. The contact storage has drained 25% of my battery in just one day, and I can definitely tell when it's happening because the phone gets noticeably warmer. I've already suspended access to my contacts for WhatsApp, Contacts app, Gmail, etc. This temporarily solved the problem, but then I couldn't see my WhatsApp contacts attached to the photos, which essentially made the phone useless for me. Turning on power saving mode did help a bit, and there were even days when the issue didn't show up on the battery usage chart. However, after a week or two, the phone heats up, the battery drains, and the problem returns.

 

I had high hopes for the latest update to fix this issue, but after installing it, nothing changed. Initially, I thought that the problem might be due to my phone being made in Brazil, but it seems that's not the case.

 

Members_XDo3h4L
Beginner Level 2
Unpacked 2025

Same issue here, For the last month or two battery is drained by the contact storage. 

Tried pretty much every fix on the Internet short of Hard resetting to a brand new phone with no backup what so ever. 

SAMSUNG GIVE US A SOLUTION

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Members_XDo3h4L
Beginner Level 2
Unpacked 2025

Same issue here, For the last month or two battery is drained by the contact storage. 

Tried pretty much every fix on the Internet short of Hard resetting to a brand new phone with no backup what so ever. 

SAMSUNG GIVE US A SOLUTION

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areebqasim
Active Level 1
Unpacked 2025

I managed to fixed mine and now the contacts storage battery usage is not even 1%.

I will explain in detail.

(Before performing the below steps please make sure to sync your contacts to your Google account and back up your calling history to Samsung cloud)

1. Switch off Google drive back by going to Accounts and Backup> Backup Data (Under Google Drive heading)

2. Clear Contacts Storage app's data and cache. (But before doing that make sure you backup your calling history on Samsung cloud because you'll need to restore it after clearing the cache and data.)

3. Resync your contacts by just using Google sync and never turn on the Google backup again.

P. S. I'm using WhatsApp dual messenger along with WhatsApp business so there's total 3 WhatsApp accounts active on my phone and I'm not using separate contacts list for either of them and still the contacts storage usage is less than 1%

Please share your experience whether this works for you or not

areebqasim
Active Level 1
Unpacked 2025

I managed to fixed mine and now the contacts storage battery usage is not even 1%.

I will explain in detail.

(Before performing the below steps please make sure to sync your contacts to your Google account and back up your calling history to Samsung cloud)

1. Switch off Google drive back by going to Accounts and Backup> Backup Data (Under Google Drive heading)

2. Clear Contacts Storage app's data and cache. (But before doing that make sure you backup your calling history on Samsung cloud because you'll need to restore it after clearing the cache and data.)

3. Resync your contacts by just using Google sync and never turn on the Google backup again.

P. S. I'm using WhatsApp dual messenger along with WhatsApp business so there's total 3 WhatsApp accounts active on my phone and I'm not using separate contacts list for either of them and still the contacts storage usage is less than 1%

Please share your experience whether this works for you or not

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mostafa67
Beginner Level 4
Unpacked 2025

I have the same problem 

I don't know how to stop this drainage as this vague usage of battery is not related to certain apps.😭😭😭

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Members_h4VJ4Ss
Beginner Level 2
Unpacked 2025

I have also same issue....How to fix this?  Please help me 

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