Follow the bellow mentioned steps to resolve your issue:- - We recommend to have at least 20% internal memory free. - We always recommend to use Samsung authorized screen guard/protective film/tempered glass on the phone. - Press the power and volume down key simultaneously for few seconds. - Restart the device: Press and hold the Power key > Restart > Again Restart - Check device in safe mode: Press and hold the Power key, when Power off icon appears > Press and hold the power off icon. Exit safe mode: Hold the power button and select restart on the screen
If the above steps didn't work, kindly send us the error log file using Samsung member application by mentioned path in order to examine the exact issue occurring in your device. Open Samsung member app>Get Help>send feedback>Error reports>attach log file
Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.
