Original topic:

please solve networking areas

(Topic created on: 01-08-2021 03:42 PM)
210 Views
Sanjeev940Verma
Beginner Level 2
Options
Tech Talk
Samsung m31 phone is slowly in networking 
0 Likes
4 Comments
Anonymous
Not applicable
Tech Talk
contact sim customer care
0 Likes
Anonymous
Not applicable
Tech Talk
not samsung
0 Likes
cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "network" issue please follow below given steps:

1. Check device in safe mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.

2. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
Indira10
Active Level 2
Tech Talk

Follow  my solution.  Hit like/comment  if it worked  or  not.

Cheers!!!

https://r2.community.samsung.com/t5/Tech-Talk/Samsung-Galaxy-M31-network-issue-solved-lte-only-mode/...

0 Likes