my Samsung ON8 charging very slow after android 10 update

[GP2021]

my Samsung ON8 charging very slow after android 10 update

Please help.

[veer]

send feedback to samsung via member apps and wait for update

[Shailesh_Kumar]

Have you tried changing the USB cable ?
I guess you have updated your software via mobile data or wifi, this can lead to some problem after this .
I suggest visit service center, and flash the software from service centre.
Before visiting service centre don't forget to take the backup of your phone .


1. You can live chat with Samsung customer support team and inform about them concern.
2. You can write an e mail to - servicehead.in@samsung.com.
3. Contact in whatsApp no. +91180057267864 timing 9 A.M to 6 P.M 7 days a week they will surely help you .

[GP2021]

either wifi or mobile data. there is no other option.

[Ehsank]

check by changing your cable

[GP2021]

the same charger charging other samsung phone and there is no problem

[Ehsank]

check once by changing if work fine then problem with cable or after changing the cable same problem persist then problem with your charging port

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve charging issue kindly follow the given below steps:-

1. If you are using non-genuine Samsung charger, check device charging by using another Samsung genuine charger. (If available)
Note: We always recommend to use genuine Samsung charger for charging your device. 

2. Reset the device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(time taken to charge). This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support