m30s# battery charging issue

[kiran440]

Hello team, 

#M30S model

Initially for the first few months full charging was very fast. Now for every 2 hrs of charging it is just filling only 20% of battery . I am using the same charger which was provided in box.

Anyone facing the same issue?samsung gave any fix ?

[vikasseth38]

check temperature in your area and press power key with volume up key for force restart your devices

[kiran440]

how does this help in speeding up the charging?

[vikasseth38]

i would like inform you if temperature is more 45 degree device battery slow charging and if any kind of bugs there so try force restart...simply

[kiran440]

ok let me try

[nagasaikumar1278]

yes I am having same problem

[kiran440]

anybody know how we can add samsung team in this conversation or post ? so that they will understand that this is being a wide issue for many customers

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologies for your inconvenience. Please perform the below mentioned steps to resolve the issue:

1. Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged then kindly visit your nearest service center to get it replaced.

2. Check charging, if rating is 15W or above. Kindly try to charge the device in a non-inverter socket.

Note: Kindly open Device care from Settings > Battery > Please tap on 3 dots(more option) at the top right hand side > please select settings > enable fast cable charging.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[kiran440]

Hello team,

I checked already all of your points .nothings wrong.

even raised a issue in portal with logs.they also could not help the issue with resolution .

Please be informed that this is not an issue specific one customer...its happening for many of the customers ..you are refer your complaints area there are N numbers of customers submitted the same complaint for M30s model charging...

some recent update might have created this issue for all