m30 face lock

[abhi9572]

In m30 face lock doesn't  work properly. Please fixed  it

[ShiveshSehgal]

I am not facing any issues In that . I request you to put the face in proper light and white background it will work.

[abhi9572]

i am facing bro

[ShiveshSehgal]

. kindly click on the 3 dots next to my name and click on accept solution

[Samsung_Support4]

Hi there,

To resolve the issue please follow the below troubleshooting steps :

1. Kindly Go to settings > General management > Reset > Reset setting.
2. Go to Settings > Biometrics and security > Face recognition > tap Remove face data to remove your registered face and register your face again.

If issue still persists, register your concern in Samsung members app (Open Samsung members app>click on”+” icon>send feedback> Error report/Ask question)

Regards,
Team Samsung Members